JOB PURPOSE

 Provide the Catering Team with professional administrative support

 Manage and coordinate Catering matchday staff check in and events

 Administrate Catering Staff database on PARiM

 Implement initiatives to improve services or processes

KEY RESPONSIBILITIES

o To work as part of a team who ensure that the customers receive an excellent experience and that services are delivered to the highest possible standard.
o The completion of casual staff rotas for all match day catering activities in line with expected business requirements.
o The allocation of catering staff resources on non-match days to support all catering related Club’s activities.
o The collation and organisation of staff details including all employment terms and conditions and the recording of any training or disciplinary activity, holiday records, sickness reporting.
o Liaison with agencies to ensure temporary staff are always of good quality and properly
communicated with.
o The collation and communication of all event activities to catering managers and kitchen brigade.
o The collation of payroll information.

The collations and reporting of all H&S activities and Due diligence information for the catering
department.
o The organisation of the staff check-in process on match days.
o Contributing relevant information for any staff briefing/feedback.
o The planning and recording of training activities as required - Fire, H&S and manual handling training and any training that improves compliance and consistency in legislation matters like food safety and licensing.
o Ensuring that all staff communication is consistently delivered and contains up to date information.
o The co-ordination of induction for any new staff, including stadium tour, uniform information, etc.
o The support of coaching and staff training that improves the standard of service delivery.
o To record agreed team actions and ensure follow up takes place to ensure those actions are completed in full.
o To record any maintenance calls and track maintenance tasks to completion.
o To attend any meetings, training and development workshops as required.

o Support Stadium Reception.

*This job profile is not an exhaustive or definitive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job profile and duties might be amended as the job evolves in light of the needs of the business and at the discretion of management.

Health & Safety:

Line Manager requirements:

o Maintain up to date knowledge of Health & Safety legislation and ensure compliance with the Club’s Health & Safety Policy and all relevant regulations.
o Consider the Health & Safety implications of all operations within your area of responsibility.
o Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your area of responsibility.
o Support the requirements of the Food safety regulations and lead the collation of all necessary due diligence legislation.
o Direct the adherence to, and implementation of safe management systems in line with legislation and Club policy within your area of responsibility.
o Carry out induction briefings to direct reports and where applicable induct any
workers/volunteers/contractors/visitors etc when entering the premises.
o Carry out safety briefings to all staff regarding, urgent safety information, general safety information and any changes to Club policies or procedures.
o Regularly conduct and review risk assessments, safe working, and management systems
o Lead any Health & Safety training needs and ensure that all training is completed by your direct reports.
o Manage and monitor the performance of subcontractors, suppliers, and partners, etc and make appropriate Health & Safety recommendations for performance improvement.
o Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance.
o Maintain records of all Health & Safety issues within your area of responsibility.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

o Educated to GCSE or A-level or equivalent.
o Microsoft Office skills including extensive knowledge of Excel, Outlook etc.
o H&S training to a level commensurate with work activity
o Food safety training to a level commensurate with work activity.
Specific Experience:
o Excellent verbal and written communication skills.
o Excellent organizational skills and attention to detail.
o Excellent time management skills with a proven ability to meet deadlines.
o Ability to prioritize tasks and to delegate them when appropriate.
o Ability to function well in a high-paced environment.
o Basic understanding of how to operate standard business equipment.
o Proficient with Microsoft Office Suite or related software.
Abilities/Skills/Knowledge:
o High standard of personal presentation.
o Understanding the importance of health and hygiene
o Passionate about food, drink, service, and hospitality industry
o Flexibility in working hours.
o Must be pro-active, motivated, organised, responsible and able to work independently as well as in a team.
o Highly developed problem-solving skills, resilience, and the ability to perform well under pressure.
o Demonstrate good listening skills and can resolve issues where appropriate.
o Ability to multi-task whilst maintaining priority efficiencies.
o Focused on achieving Club, departmental and individual success.
o Be an ambassador for the Club always presenting the Club in a positive image.
Additional Information:
o Applicants must be eligible to live and work in the UK.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance. The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values
in the workplace and challenging inappropriate behaviour and processes.