Casual Academy Steward
The role of the Academy steward is to provide a first-class level of safety, security and customer service on training nights and matchdays, ensuring the safety of all spectators, players and staff
The purpose of the Academy Steward is to provide a first-class level of safety, security and customer service on training nights and matchdays, ensuring the safety of all spectators, players and staff. The successful candidates will ensure that all spectators have a correct valid ticket before entering the training ground as well as displaying a professional and friendly approach when controlling and assisting spectator movement.
They will be required to carry out ad-hoc duties requested by management and take direction from the Operations team and coaching staff to assist with upholding the training ground regulations and relevant legislation.
KEY RESPONSIBILITIES
- Be available to work mid-week evenings and weekend fixtures.
- Be willing and able to attend on site and digital training sessions as required by legislation, guidance and policy.
- Work to ensure the safety and comfort of spectators is always maintained within the designated areas.
- Provide information, direction and instruction to spectators and other visitors in and around the training ground.
- Monitor the spectators within the training ground and provide updates to reduce the risk of crowd related incidents.
- Take responsibility for the designated area, ensure that all requirements are fulfilled including entrances, exits and circulation routes kept clear of obstructions.
- Identify and investigate any incident involving spectators and update a supervisor with result.
- Maintain a working knowledge of key locations within and around the training ground including the location of; changing rooms, spectator areas, first aid and emergency equipment and exits.
- Be fully conversant with the training ground emergency procedures.
- Comply promptly with directions given in an emergency by a supervisor or member of Emergency Services.
- Remain at allocated post as instructed unless authorised or ordered to move by a supervisor.
- Assist as required in the emergency response to incidents.
MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION
Education/Qualifications/Training:
- Level 2 Certificate in Spectator Safety (or equivalent) – Preferred but not essential
- Functional Skills in English and Maths at Level 1 or above (GCSE Grades D-G)
Specific Experience:
- Experience in a similar role would be beneficial although not essential as full training will be provided.
- Previous experience in a customer service or front facing role.
- Excellent communication skills with the ability to remain calm under pressure.
- Ability to work with and support a team to achieve the desired standards.
- Able to work effectively in a team and also independently using own initiative.
Abilities/Skills/Knowledge:
- Committed and driven to provide a safe and friendly environment.
- Attention to detail and pride the quality of work undertaken.
- Focused on achieving Club, departmental and individual success.
- Be an ambassador for the Club, always presenting the Club in a positive image.
Additional Information:
- This a casual role
- Applicants must be eligible to live and work in the UK.
- Applicants must be aged 18+.
- This role is subject to a completed enhanced DBS check.
- Shifts for this role may occasionally clash with first team fixtures and successful applicants will be required to prioritise Academy shifts over first team fixtures.
- Locations
- Training Ground
We're All Luton
At Luton Town we celebrate diversity in all its forms. Our commitment to fostering a vibrant and inclusive culture extends beyond the pitch, enriching every aspect of Our Club. We believe that a diverse workforce fuels creativity, innovation, and success.
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our dedication to equity, diversity, and inclusion is not just a statement; it's a commitment we uphold every day through our policies, practices, and actions.
We recognise that every individual brings unique skills and experiences to the table, and we are committed to ensuring that our recruitment process is accessible to all. If you require any reasonable adjustments to participate fully in the application or interview process, please don't hesitate to let us know.
Safeguarding Statement
The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.
The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include DBS Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.
Benefits
-
Healthcare Cash Plan
-
Club Discount
-
Cycle to Work Scheme
-
On site Gym
-
Salary Sacrifice Car, Bike & Tech Schemes
About Luton Town Football Club
Luton Town Football Club, founded in 1885, is a historic English football team based in Luton, Bedfordshire.
The Club is immensely proud of its complex history, inclusivity and its passionate fanbase. These cultural aspects are reflected in all of our recruitment practices, ensuring that new staff members align with and contribute to the club's cultural identity and long-term goals.
In 2015 we became the first professional football club to pay the Real Living Wage.
We are proud to be a Disability Confident Employer, and demonstrated a commitment to ensuring that applicants and employees from all sections of the community are treated equally and not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
Casual Academy Steward
The role of the Academy steward is to provide a first-class level of safety, security and customer service on training nights and matchdays, ensuring the safety of all spectators, players and staff
Loading application form
Already working at Luton Town Football Club?
Let’s recruit together and find your next colleague.