JOB PURPOSE 

We are looking for enthusiastic and dedicated individuals to support our Matchday Hospitality team in delivering a first-class match day experience at Kenilworth Road. 

As part of our matchday casual staff team, you will play a key role in creating a welcome and professional atmosphere for our guests, supporters and VIPS.

KEY RESPONSIBILITIES

· Great and welcome guests in a friendly and professional manner. 

· Deliver outstanding service to all hospitality guests, including VIPs and sponsors. 

· Respond promptly and positively to guest requests or concerns. 

· Serve food and drinks efficiently, in line with service standards. 

· Assist with setting up and clearing down dining areas, suites or lounges 

· Ensure presentation of food, drink and service areas is clean and professional. 

· Follow briefings from supervisors, Hospitality Manager. 

· Help maintain a clean, safe and organised environment throughout the event. 

· Maintain clear communication and a positive can-do attitude. 

· Be flexible in supporting other areas of hospitality as needed

 Health & Safety: 

· To comply with Club Policies and Health & Safety procedures. 

· To comply with Club Safeguarding procedures. 

· To remain professional all times, promoting our Club values. 

· To embed Equality, Diversity and Inclusivity into The Club. 

· To undertake any such duties as reasonably expected.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training: 

 Essentials

- Able to communicate in a clear and concise manner. 

- Can follow instructions and expectations of the role and standards outlined in our Matchday Handbook.

Specific Experience: 

- Experience of working within a similar role previously. 

- Experience of working within a customer facing role.

Abilities/Skills/Knowledge: 

- Friendly, approachable with a professional attitude. 

- Strong communication skills. 

- Ability to work and remain calm under pressure. 

- Punctual, reliable and flexible with working hours covering evening and weekend shifts.

Additional Information: 

o This a Casual Worker role.

o Training will be provided. 

o Applicants must be 18 years or older. 

o Applicants must be eligible to live and work in the UK.

SAFEGUARDING STATEMENT 

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance. The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.