IT Support Executive
Join us as an IT Support Executive – keep our systems running, secure our network, and solve tech issues, supporting the Club both day-to-day and on match days.
To provide robust IT and cyber security support for the Club and Community Trust, both during the working week and on match days ensuring 100% network uptime, secure systems, and smooth IT operations. This role supports the IT Manager in delivering technical assistance, troubleshooting, and infrastructure maintenance, with a focus on both security and innovation.
Key Responsibilities
IT Support
- Act as a first point of contact for IT queries, resolving issues directly or working with vendors for resolution.
- Ensure user satisfaction through efficient problem-solving and proactive service delivery.
IT Asset & Resource Management
- Maintain accurate records of all IT hardware, software, and licenses.
- Oversee the lifecycle of IT assets, including laptops, firewalls, and user group management.
Documentation & Training
- Create and maintain IT documentation, policies, and training materials.
- Deliver training sessions to staff to support new systems and processes.
Innovation & Automation
- Develop and implement process automation and workflow optimisation via cloud platforms (e.g., Azure).
- Participate in IT Labs initiatives to trial and roll out new technologies.
Cyber Security
- Support network security efforts in line with NIST (or similar) frameworks.
- Help ensure compliance through monitoring, prevention, and staff awareness.
Software Development (Support Role)
- Assist with early-stage requirements gathering, testing, and user training.
- Provide light programming input (JavaScript, Ruby) where applicable.
Person Specification
Essential Skills & Qualifications
- GCSE Maths & English (Grade C/4 or above) – further education desirable.
- Knowledge of computing systems and networking principles.
- Understanding of cyber security frameworks (NIST or similar).
- Proficiency with Microsoft Office Suite.
- Strong troubleshooting and problem-solving skills.
- Effective written and verbal communication.
- Ability to manage multiple tasks and prioritise effectively.
Desirable Skills
- Basic knowledge of Microsoft Azure.
- Programming experience in JavaScript and Ruby.
- Familiarity with Microsoft Power BI, PowerApps, Power Automate.
- Experience setting up AV equipment.
Personal Attributes
- Self-driven learner, keen to develop new skills.
- Resourceful and proactive in problem-solving.
- Collaborative team player.
- Passionate about IT and technology.
Eligibility
- Must be eligible to live and work in the UK.
- Must have a valid driving licence and access to own vehicle as the role covers multiple sites
- Department
- IT
- Locations
- Club Shop, Kenilworth Road Stadium, Luton Town HQ, Training Ground
We're All Luton
At Luton Town we celebrate diversity in all its forms. Our commitment to fostering a vibrant and inclusive culture extends beyond the pitch, enriching every aspect of Our Club. We believe that a diverse workforce fuels creativity, innovation, and success.
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our dedication to equity, diversity, and inclusion is not just a statement; it's a commitment we uphold every day through our policies, practices, and actions.
We recognise that every individual brings unique skills and experiences to the table, and we are committed to ensuring that our recruitment process is accessible to all. If you require any reasonable adjustments to participate fully in the application or interview process, please don't hesitate to let us know.
Safeguarding Statement
The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.
The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include DBS Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.
Benefits
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Subsidised Healthcare and Dental Plans.
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Complimentary meals & snacks provided
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Wide range of local and sponsor discounts
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Salary Sacrifice Schemes (Cycle2work, electric car leasing & tech)
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Regular club social events
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Gym Discounts through benefits partners
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On-site Gym (Head Office)
About Luton Town Football Club
Luton Town Football Club, founded in 1885, is a historic English football team based in Luton, Bedfordshire.
The Club is immensely proud of its complex history, inclusivity and its passionate fanbase. These cultural aspects are reflected in all of our recruitment practices, ensuring that new staff members align with and contribute to the club's cultural identity and long-term goals.
In 2015 we became the first professional football club to pay the Real Living Wage.
We are proud to be a Disability Confident Employer, and demonstrated a commitment to ensuring that applicants and employees from all sections of the community are treated equally and not discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.
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