Community Operations Manager
Luton Town FC Community Trust is recruiting a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes.
ROLE OVERVIEW
Luton Town FC Community Trust is seeking to recruit a Community Operations Manager to play a key role in the coordination, delivery and development of its community programmes. This is a senior operational role, working closely with the Head of Community Trust to ensure programmes are well managed, aligned to organisational priorities and delivered to a high standard.
The role will combine operational leadership with a proportion of direct programme delivery, enabling the postholder to remain connected to communities, delivery teams and participant needs. The Community Operations Manager will also contribute to the development of new programmes and associated funding opportunities, support partnership working and act as a key decision maker for day-to-day operational matters.
This is an exciting opportunity for an experienced community or sport for development professional who is motivated to make meaningful impact, strengthen organisational capacity and help reduce health inequalities across Luton and Bedfordshire.
JOB PURPOSE
Reporting to the Head of Community Trust, the Community Operations Manager will provide operational leadership across the organisation, while maintaining a proportion of direct programme delivery to remain connected to communities, delivery teams and participant needs.
The role will coordinate and strengthen programme delivery; line manage designated staff and support the development of new programmes and associated funding opportunities aligned to organisational priorities.
The postholder will embed organisational strategy into effective day to day operations, acting as a key decision maker for operational matters and supporting senior leadership capacity.
KEY RESPONSIBILITIES
Community Engagement & Relationship Building
Build strong relationships with funders, local authorities, key stakeholders, local schools, charities, grassroots clubs and other community organisations.
Act as a liaison between the football club and the local community.
Promote inclusion and diversity through outreach to underrepresented groups.
Programme Development & Delivery
Contribute to and support funding applications, programme design, delivery and evaluation across community programmes within each department including, but not limited to:
Education
Health
Inclusion
Football Development
Staff and Volunteer Management
Recruit, train and manage staff employees and volunteers who represent the Trust.
Provide leadership and mentoring for delivery coaches, project workers, media team and match day staff.
Monitoring, Evaluation and Reporting
Track the impact of community programmes using required and appropriate metrics and key performance indicators.
Prepare reports for stakeholders, funders (e.g. EFL in the Community, Premier League Foundation, local authorities), and Luton Town Community Trust Board of Trustees.
Ensure compliance and governance with safeguarding, health and safety and data protection policies.
Marketing & Promotion
Raise awareness of the Trust’s work through managing the organisations media output across various platforms e.g. web site, newsletters, social media and local media outlets.
Represent the Trust at community events, matchdays, and public forums.
Fundraising & Grant Management
Collaborate with the Head of Trust and Programme Managers to identify and apply for grants and funding opportunities.
Build partnerships with sponsors, local businesses and charitable foundations.
Club Integration
Work closely with all football club departments, including first team players and staff, media and marketing, facilities and catering, and Academy to ensure alignment between Community Trust and Club.
Manage the efficient coordination of player appearances and community involvement on behalf of the Club
Additional Information
This a Full-Time role
Flexibility to work evenings, weekends and matchdays as required.
Travel for away fixtures and club events when necessary.
Applicants must be eligible to live and work in the UK
- Department
- Luton Town FC Community Trust
We're All Luton
At Luton Town we celebrate diversity in all its forms. Our commitment to fostering a vibrant and inclusive culture extends beyond the pitch, enriching every aspect of Our Club. We believe that a diverse workforce fuels creativity, innovation, and success.
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our dedication to equity, diversity, and inclusion is not just a statement; it's a commitment we uphold every day through our policies, practices, and actions.
We recognise that every individual brings unique skills and experiences to the table, and we are committed to ensuring that our recruitment process is accessible to all. If you require any reasonable adjustments to participate fully in the application or interview process, please don't hesitate to let us know.
Safeguarding Statement
The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.
The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include DBS Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.
Benefits
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Subsidised Healthcare and Dental Plans.
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Complimentary meals & snacks provided
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Wide range of local and sponsor discounts
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Salary Sacrifice Schemes (Cycle2work, electric car leasing & tech)
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Regular club social events
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Gym Discounts through benefits partners
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On-site Gym (Head Office)
About Luton Town Football Club
Luton Town Football Club is a professional football club based in Luton, Bedfordshire. Founded in 1885, the club combines a rich sporting history with a strong community focus.
Beyond football, Luton Town FC offers diverse career and placement opportunities in areas such as sport management, media, marketing, events, and community engagement.