JOB PURPOSE

We are seeking enthusiastic and reliable Matchday Catering Assistants to join our team during our 2026/27 season. Luton Town Football Club is a vibrant and inclusive venue, welcoming thousands of supporters each matchday. We pride ourselves on delivering a safe and friendly, and unforgettable experience for all visitors.

The purpose of the role consists of matchday food and beverage operation, stock control, dealing with customer needs and a high standard of cleaning. To provide operational support on matchdays/events and assist in maintaining high standard rating for food and hygiene safety.

KEY RESPONSIBILITIES

· Selling a range of products through the Kiosks & Public Bars including soft drinks, hot drinks and prepped food.

· Adhere to Licensing restrictions and enforce a proactive approach to Challenge 25.

· Ensuring the food preparation in kiosk and public bar areas are clean and hygienic · Ensuring a high level of cleanliness in Kiosk and bars at all times including close down of units.

· Cleaning, stock up and preparation of units.

· Supporting the close down of public kiosks & bars to Company’s Standards, including removing and securing all stock, surfaces are cleared and clean and that all equipment is clean and presented ready for the next service.

· Ensuring that general housekeeping standards are maintained, including cleaning of all areas.

· Report maintenance, accidents and health & safety issues using the company procedures.

· Be available to work a minimum of 75% of fixtures including both mid-week evenings and weekend fixtures throughout the course of a season

Health & Safety:

Casual Worker requirements:

· Maintain up to date knowledge of Health & Safety related guidance and processes within your role and in line with the Club’s Health & Safety Policy.

· Consider the Health & Safety implications of all actions and inaction within your role.

· Support and uphold agreed standards for Health & Safety compliance, including assisting in accident, dangerous occurrence and near miss investigations within your role.

· Follow and adhere to; safe management systems and working practices in line with the Club’s Health & Safety Policy.

· Ensure you have been briefed and are confident in using any equipment prior to use and seek guidance from your line manager as required.

· Regularly review risk assessments, safe working, and management systems associated with your role.

· Liaise regularly with the Club’s appointed Health & Safety representatives to support and maintain compliance

· Maintain records of all Health & Safety issues within your role and area of responsibility.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Specific Experience:

· Able to communicate in a clear and concise manner.

· Can follow instructions and expectations of the role and standards outlined in our Matchday Handbook.

· Experience of working within a similar role previously.

· Experience of working within a customer facing role. Abilities/Skills/Knowledge: · Friendly, approachable with a professional attitude.

· Strong communication skills.

· Ability to work and remain calm under pressure.

· Punctual, reliable and flexible with working hours covering evening and weekend shifts.

Abilities/Skills/Knowledge:

• Commitment to customer care with the ability to demonstrate it

• Attention to detail and pride in the quality of work undertaken

• Able to work effectively as part of a team

• Be an ambassador for the Club presenting the Club in a positive image at all times

Additional Information:

• This a casual role

• Applicants must be eligible work in the UK

• Applicants must be aged 16+

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy. The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.